WUNZ aims to ship out your order as quickly as possible.
Many items ship same or next day, however due to huge influxes of orders as we launch, it may take 3-5 business days to ship your order.
We appreciate your patience and always do our best to ship quickly.
Please ensure you report an issue within the respective deadlines:
Damaged: Within 7 days of when the package was marked delivered
Defective: Within 7 days of when the package was marked delivered
Wrong Items: Within 7 days of when the package was marked delivered
Missing: Within 7 days of when the package was marked delivered
Quality: Within 7 days of when the package was marked delivered
Reserved Rights Regarding Orders/Returns
We reserve the right to solely define and limit, refuse, and/or reject orders/returns from customers at any time due to:
An irregular or excessive returns history indicative of "wardrobing;"
An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
Potential fraudulent or criminal activity.
Returned-to-Sender & Refused Packages
Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card. We will do our best to get your package delivered, but we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Return Exchanges/Store Credit/Refunds
Returns are accepted within 30 days of order delivery. All returned items are inspected before an Exchange/Store Credit/Refund can be processed so please ensure that the items are in new, unworn, and unwashed condition; to include being free of smells, stains, makeup, deodorant, and/or bodily fluids. We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
Returns are completed with either a refund back to the original form of payment, an exchange for an alternate product, or store credit for an additional purchase. We offer return shipping labels at a flat-rate of $8.00. Please note that these return shipping labels are available for use by U.S. Domestic customers only. The $8.00 Flat Fee Return will be deducted from the refunded amount from the original payment method. If you proceed with a store credit or exchange, note that we will waive the $8.00 label fee, complimentary on us.
Exchange requests are subject to product availability. If the requested item is no longer available at the time of return processing, a credit will be issued.
If you are returning an item that has been previously exchanged, there are no refunds on any exchange returns - you will be issued a store credit in the form of an E-Gift Card.
Return Processing Time Frame: 5-7 business days once the return package is received.
Sales items are final and are not eligible for returns, refunds, or exchanges.
How to Return:
Please email SUPPORT@SHOPWUNZ.COM for easy returns.
For Immediate Questions or Concerns:
Customer Service: SUPPORT@SHOPWUNZ.COM
Monday-Friday from 9am-5pm PST